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Training and Motivation.

Do you recognize training needs from other needs? We've responded to many requests for "training" help that in fact turned out to be challenges beyond simple training. One of our strengths is being able to identify true training needs from issues requiring other solutions.

When what we find is a training need, we can provide you with custom training designed to address your specific knowledge and skill needs. And that really is the key to effective training: identifying the knowledge and skills necessary for success and building a training plan to build into the employee.

We view training and development as an on-going process versus a singular event. In fact, singular events rarely provide the results our clients are looking for and need.

Two things set us apart from other training providers. First, any training we design and develop for you becomes yours for life. The program is yours. You own it. You can use it and re-use it as many times as you need to at no additional cost. There are no licensing fees and no repeat costs.

Our second distinction is the approach we use to training. Ours is a comprehensive approach to employee development and growth. The diagram below will give you a "visual" view of how we approach training initiatives. The goal is to build and deliver training from a solid foundation of understanding the competencies necessary for success.

These are some of the questions you should as yourself:

Customer Satisfaction: What Exactly Is It, and How Do You Achieve and Maintain It?
"Opps": Techniques for Handling Irate Customers That Work!
Question: Does the Customer Really Come First?
Essential Leadership Skills for the Customer Contact Center Supervisors & Managers
Skill Development Coaching: How to Build an Objective and Effective Call Monitoring and Skill Development Coaching Process
Inspiration, Perspiration, Motivation: How to Build and Maintain a Motivational Climate in Your Customer Contact Center

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